Privacy Policy

Who we are

Speech Exchange is a trading name of Sarah Gilks. Our address is 5 Patshull Lane, Boningale, Albrighton, WV7 3AY and you can contact us on 07506 260431, email or via our contact page.

HCPC No: SL00022

ASLTIP No: 3562

This privacy noticed was completed on 20/02/21.

I am registered with the Information Commisioner’s office (ICO) ref no: ZA758710

What personal data we collect and why we collect it

We obtain information about you when you contact us via email, telephone or when you use our website. Our website contact form collects your name, email address, telephone number and the message you send to us.

You might also share a report with us from another health professional with your personal details on. We collect and keep therapy assessments, continuation therapy notes and reports.  This will be identified with your name and date of birth.

Under the General Data Protection Regulation (GDPR), we require your consent to collect this data and this is agreed when submitting our contact form or via the Terms and Conditions contract at the start of therapy if you use our services.

This data is used to process your enquiry, formulate a plan, prepare and deliver therapy and to send invoices and receipts.  It is used to communicate with you via post, telephone, email and SMS in relation to your Speech and Language Therapy. In line with registration with HCPC professional standards for record keeping must be followed.

Under article 6 of the GDPR the lawful basis for processing and storing personal information is one of ‘legitimate interest’. We cannot deliver a satisfactory service to you without processing your personal information.

Data relating to an individual’s health is classified a ‘Special Category Data’ under section 9 of the GDPR. The regulations specify that health professionals who are ‘legally bound to professional secrecy’ may have a lawful basis for processing this data. Speech Exchange is legally bound to keep client information confidential and it is under this condition that we process and store personal information.

Standards of confidentiality from the HCPC must be adhered to, this states ‘we have a professional and legal responsibility to respect and protect the confidentiality of service users at all times’.

Who we share your data with

We will not share your information with any third parties for the purposes of direct marketing.

Any information provided will be kept confidential and we will not share your information with anyone apart from third parties involved in providing our services to you (such as Microsoft 365), who are also bound to protect your information.

Unless required by law to do so, I will not share any personal information collected with anybody other than those specified above.


Like many other websites, this website uses cookies. Cookies are small pieces of information that are stored on your computer or mobile device when you visit a website.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Google analytics set’s a number of first party cookies through this website, the names of which are prefixed by _ga. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. You can read more about Google Analytics privacy policy here. These cookies are not compulsory and you can opt out by following this link: or denying the statistics cookies via our cookie settings link in the footer of this website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we store your personal information

All information collected is stored securely in compliance with the Data Protection Act 1998 and GDPR.

Digital files containing personal information will be stored on encrypted storage media and/or password protected cloud based storage with Microsoft Office 365.

Paperwork containing personal information will be kept in a locked filing cabinet at our address in the “who we are” section above.

How long we retain your data

Clinicial data is deleted / confidentially destroyed once a child reaches the age of 25 years or 7 years after therapy is ceased.

What rights you have over your data

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using one of the methods on our contact page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website: